Contact & Support Policy

1. Introduction

At Nosh Minds, we are committed to providing timely, helpful, and reliable support to all our users.

This Contact & Support Policy outlines how you can reach us, the types of support we offer, and expected response timelines.

2. Support Channels

You can reach out to us through the following channels:

📧 Email Support

For general queries, support requests, or detailed concerns. Ideal for: account issues, refund requests, technical problems.

📩 Email: support@noshminds.com

📱 WhatsApp Support

For quick assistance and communication. Ideal for: basic queries, follow-ups, updates.

📲 WhatsApp: +91 9662978197

🌐 Website

Visit our official website for information, services, and updates.

🌍 Website: https://noshminds.com

3. Support Availability

Our support team operates during:

🕒 Working Hours: Monday to Saturday, 10:00 AM – 7:00 PM (IST)

Support requests outside these hours will be addressed on the next working day.

4. Response Time

We aim to respond within the following timelines:

  • WhatsApp: Within a few hours (during working hours)
  • Email: Within 24–48 hours

Response times may vary depending on volume of requests and nature of the issue.

5. Types of Support Provided

We assist with:

  • Nutrition plan queries
  • Service-related questions
  • Payment and billing issues
  • Refund and cancellation requests
  • Technical or access-related problems

6. Limitations of Support

Please note:

  • Support is limited to service-related assistance only
  • We do not provide medical consultations via support channels
  • For medical concerns, please consult a qualified healthcare professional

7. Required Information for Support

To help us assist you faster, please provide:

  • Full name
  • Registered email or phone number
  • Order or service details
  • Clear description of your issue

Incomplete information may delay resolution.

8. Escalation Process

If your issue is not resolved satisfactorily, you may request escalation via email. Our team will review and respond with priority.

9. Misuse of Support

We reserve the right to limit or deny support in cases of misuse, abusive behavior, or repeated false claims.

10. Updates to This Policy

We may update this Contact & Support Policy from time to time. Changes will be posted on this page and are effective immediately upon publishing.

11. Contact Summary